“Sober Girls Designated Driver BC” Services and Cancellation Fee’s

We want to discuss industry standards for DD Services (Designated Driver Services). In this blog we will discuss cancellations which may fall under a no show, no contact, or cancellation. At “Sober Girls Designated Drivers BC” we listen to consumers and follow up on common complaints in our industry across the board. A common complaint is cancellation fee’s showing up on consumer credit cards that they feel were not authorized. Consumers were evidently thinking that when they give a credit card over the phone to a dispatcher it was for a hold; such as a travel agency or hotel would require. Our job at “Sober Girls Designated Drivers BC” is to not decide who is right or wrong but to make decisions regarding the conflict and this is why the founder Brandy Parlett decided a dispatch fee would be a non-refundable payment to send a “Sober Driver” replacing the previously known pick up fee. At “Sober Girls Designated Drivers BC” we are interested in tying up loose ends in this industry and moving our industry forward in a manner that protects consumers. We understand the transportation crisis in British Columbia however we pride ourselves on being a lifeline option and a special treat during your special event and holidays. “Sober Girls Designated Drivers BC” offers transportation options for consumers who fill our requirements for service. We require consumers to be in communication with dispatch and drivers for their arranged pick up because our drivers do not wait more than 10 minutes if there is no attempt to communicate with the driver or dispatcher; otherwise it is a “no contact”. Some consumers may be in communication but later not show up to their vehicle this is known as a no show. Due to the high demand for our services and because we are a lifeline service we cannot wait longer than 10 minutes such as a limousines or other regular means for transportation would. “Sober Girls Designated Drivers BC” understand that sometimes plans change and you may need to cancel your booking we appreciate a call however keep in mind the dispatch fee is non- refundable so be sure your plans are solidified upon booking. As an industry leader we do not want to deter consumers away from using designated driver services but to lead by example in hopes that policies can change with the consumer’s best interest in mind. Lastly we want you to know we do not keep your credit card number on file; you are required to give your number every time your order our drivers to pay the dispatch fee.

Posted in Sober Girls Diary.

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