Steele ‘Squeals’ on Kater’s TOS

“A Kater driver cannot at all refuse a ride.” Was the latest misleading statement made by Corrie Larson, the Director of Communications at Kater, on the Lynda Steele show. Does anybody even know or care about what a Director of Communications is or does? Apparently you need a degree to be qualified to speak on behalf of a third party?!?

Well, I hate to break it to everybody but on the website, if you click on the ‘Terms and Conditions’ link way down at the bottom righthand corner of the site, you will clearly read this:

“Kater may verify the information you have provided at any time and may refuse the Service or use of the App without providing reasons.”

Hmmmm… that kind of sounds like they CAN refuse the service. So, which is it? Get your story straight and quit feeding the public what you think they want to hear. You are simply insulting the general public’s intelligence by saying one thing and then stating something else in the fine-print.

Corrie Larson states that, “In order to operate here, in Vancouver, we (Kater) had to be fully compliant with all the rules and regulations currently guiding ride-share.”

Carpooling (ride-sharing), in Canada, is regulated at a provincial level. Generally Provincial laws allow the act of carpooling (ride-sharing) to be permitted under the following circumstances:

1. The driver and passenger share a trip with a common origin and destination.
2. The driver does no more than one return trip per day.
3. The driver receives contributions towards the cost and does not turn a profit.
4. The seating capacity of the vehicle is no more than 10 passengers.

If Kater is being presented as a ride-share then does that imply that many individual parties can split the cost and that Kater does not earn a profit? Does this mean that the Kater driver is not allowed to travel to another location for the specific purpose of picking up a customer because that would mean that the drivers origin would be different than the customer’s? Yes… that was a run-on a sentence… but I don’t have a degree in communications so please forgive me.

Larson also states that Kater needed to be operated under a Taxi license… that is NOT a ride-share. A ride-share cannot be for profit. Are they a ride-share, a ride-hail, or a taxi? These are all VERY different things.

Larson also states that Kater is just like Uber. How many years of working experience at Uber does she have? I almost think she could be sued by Uber for making that statement. No, it’s not just like Uber. Uber isn’t licensed as a Taxi. Uber doesn’t charge as a Taxi. I think maybe Kater has a fantasy of being ‘just like Uber’. Guess what Kater… you missed the boat… Uber was first!

Larson says that the benefits of using Kater are “…No matter Rain, shine, no matter crazy business hours, you are guaranteed the price.” I didn’t realize that Taxis normally change their prices if it is raining outside. That certainly wouldn’t be a good thing in Vancouver because all it does is rain!

My favourite thing about Kater is how simple Larson claims the service is to use. All you have to do is go to their website, register, fill out a survey, receive a code, and THEN get access to the app!!! Can anybody say #TAXI?

Sometimes you have to ask yourself… Why? Why take a service such as a Taxi, which can already be frustrating to use, and paint it up like a pig with lipstick and force people to use an App to get it? Why confuse the public by using words like ‘ride-share’? A ride-share used to be what you did with your buddies at work. Now people think it’s some kind of business model. I’m sorry, Kater didn’t pioneer the concept of ride-sharing, carpooling, ride-hailing… or even creating an App for Taxis… Many large cities have Apps for their taxis… and you don’t have to go through so much hassle to download and use them and they don’t brag about them on the news and social media.

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